SHIPPING & HANDLING

  1. We offer two shipping rates – Malaysian and non-Malaysian (International) destinations.
  2. For shipping to Malaysian Address, you have an option of
    1. No Tracking – Normal Post with no tracking information [cheaper]
    2. With Tracking – Flexi Pack with tracking information [more expensive]
  3. Typically, shipping is dependent on 3 factors :
    • Date of shipping it out.
    • Travel time to destination country.
    • Additional time to arrive at your doorstep, due to unforeseen circumstances like peak season, weather condition, non-metro areas, customs inspection etc.
  4. We strive to prepare your order according to our promised time frame of 7 (Seven) Business Days, and will do all we can to delivery within that time frame.  If we are not able to do so, we will inform you before hand and you can choose to cancel the order if need be.
  5. Once the order is delivered, we will have no control over when/how the order will arrive at your doorstep.
  6. The information below is an estimated delivery time from the postal provider for International deliveries (out of Malaysia).  We use Flexipack for all our non-Malaysia deliveries and it will include a tracking option.  Please note that the table is an estimate only and may differ depending on peak season, weather, non-metro areas and/or the local countries laws.  As a rule of thumb, we’ve encountered deliveries to USA, Canada, Australia taking up to 30 business days during peak season. 
    1. 4 to 10 working days
      Brunei, Singapore, Cambodia, Hong Kong, Laos, Myanmar, Philippines, Thailand, Indonesia, Vietnam
    2. 5 to 11 working days
      Australia, Bangladesh, China, Fiji, India, Japan, Macao, Mongolia, New Zealand, South Korea, North Korea, Taiwan, Sri Lanka
    3. 8 to 15 working days
      United States, Canada and other countries covered by Flexi Pack service
  7. You as a customer is also fully responsible for any custom tax or duties or levy incurred on your purchase.  Please check with your local customs law and/or authorities if you are unsure.  Successful delivery of the product is dependent on custom clearance of destination country.
  8. For Malaysian deliveries, we will use Pos Ekspres / Flexi Pack which you can check the status of the delivery.  Typically it should not take more than 3 Business Days to reach your doorstep. 

ADDRESS

  1. We will ship your orders according to the address you’ve provided so please ensure that the address you provide is accurate and current.  We will not be responsible for error in address and we are not able to rectify changes in address after the item is shipped out.
  2. If you are sending to “Someone Else”, please ensure that you specify the complete address (with city, postcode and country) as our fulfillment will not be able to figure out whether it is Italy, USA or Canada.
  3. Any incomplete details will result in delay, and that will not be counted into the 7 days delivery we’ve promised.
  4. Should there be a need to clarify your address, we will reach out to you via email.  Thus please check your email for updates on your orders.

IMPORTANT : International deliveries might take longer for various reasons, among them customs delay, peak season and unforeseen circumstances.  If you do not receive your orders after 10 weeks, send us a message and we will send you another on our cost.