POLICIES

PAYMENTS

  1. CHARGEBACKSPlease do not open a Paypal claim or ask for a chargeback after making your purchase & without informing us prior to that.  In event of such case, we will stop shipment, cancel the transaction and refund ONLY 80% of the total transacted amount.  The balance 20% will be used to cover the cost of producing the product.

 

REFUNDS & EXCHANGES

  1. All sales are final.  Due to the nature of the product, we do not offer returns.  Shipping cost are not refundable.
  2. In event we decide to offer you a refund, the product must be returned to us (contact us for the shipping address) and any shipping fees will be borne by the customer.  Refunds will only be processed upon receipt of the product.

 

CANCELLATIONS

  1. Any cancellations must be done IMMEDIATELY.
  2. Cancellations done after 12 hours will be charged a 50% administrative fee.

 

LOST PACKAGES

  1. For international customers, please allow at least  30 Business Days for your product to arrive at your doorstep.  We will only consider the package as lost after 2 weeks of the said period.
  2. There will be no refund or replacement after 3 months an order has been placed, and purchaser failed to inform us of the lost package issue.

 

ADDITIONAL POLICIES & FAQ

  1. CUSTOM ARTWORK
    • LOGO/GRAPHICS – please provide a 300 dpi file in either JPG / PDF / AI / EPS .
    • TEXT CHARACTERS – please provide in text format or either AI / EPS and we must be able to copy and paste it.  If you provide us with a JPG, we will not be able to reproduce this in our design software.
    • SILHOUTTE – provide us with an outlined image in either AI / EPS.  If you provide us with a JPG, we will charge you a fee of USD10.00 to outline the image.

 

TERMS OF USE

  1. All designs are originally created by TheStreetMall and are copyrighted.
  2. The products sold in this store can be used on craft projects or for commercial usage, subject to the below :-
    2.1. You may not copy the designs, either digitally or physically, and claim that they are your designs.

    2.2. You may not use the designs to reproduce similar products.
    2.3. You may not ask another designer to copy or reproduce our designs.
  3. The products can be purchased in BULK and RESOLD.  We welcome wholesale request – please ask for more information.
  4. Please be very clear on the product you are purchasing before making a purchase as we will not reverse accidental purchases.
  5. Due to the nature of the product, there is STRICTLY NO REFUNDS.
  6. We reserve the right to cancel any order, at any moment if we cannot produce the product in any circumstances irrespective of reason. (either unsuitable graphics, very rush order, overly complex graphic that can affect the overall outcome of the product)

 

Copyright © 2015-2016 TheStreetMall.com  All Rights Reserved.